South Korea Advances AI-Driven Public Administration with Samsung SDS Cross-Government Platform

Samsung SDS used the Industry Day forum at the Sejong Government Convention Center to outline its approach to AI-based transformation (AX) for public services. The event, held on the 19th, is part of the company’s ongoing effort to align with Korea’s push to modernize government administration through artificial intelligence and related technologies.

The seminar focused on public sector AX as the first theme for this year’s Industry Day, which covers a range of industries but prioritizes government use cases. The gathering aimed to share concrete public-AX implementation examples with central ministries and local administrations, reflecting Korea’s policy to spread AI-enabled intelligent administration.

Participants included central government ministries, administrative agencies, and public corporations, with around 250 information-technology officials in attendance. Speakers included representatives from the National Information Society Agency (NIA) and the Gyeonggi Province Office of Education, both of whom highlighted practical applications of Samsung SDS solutions.

In one detailed segment, NIA discussed the government’s direction for public AX and how to leverage Korea’s cross-government AI common-base platform. The Gyeonggi Province Office of Education followed by sharing innovations since adopting Brity Works, a generative-AI-based collaboration solution, and Copilot, focusing on organizational change, adoption, and operations.

Also presented was a case study of a newly launched nationwide AI-based civil service available through Government 24, Korea’s central portal for public services. The presentation described how the AI common-base platform supports civil-service processing and response workflows.

Additional topics covered included public cloud migration strategies for government use, core considerations for deploying SAP-based ERP under a SAP Premier Partnership, and anticipated benefits. The discussions also addressed AI data centers, disaster-recovery center planning, and strategies to prepare for generative AI in a public-cloud environment.

Samsung SDS executive Lee Jeong-heon, head of Strategy Marketing, said the event was intended to share both the direction of AX in public administration and real-world innovations. He added that the company plans to continue offering sector-specific seminars to provide AX insights to a broader set of government and public-sector clients.

Why this matters to the United States: Korea’s push to standardize and accelerate AI-assisted government services mirrors ongoing efforts in the U.S. to modernize federal and state agencies, improve digital access for citizens, and strengthen security and resilience in public IT systems. The event highlights the use of shared AI infrastructure, cloud-based ERP with key partners like SAP, and integrated AI services for citizen interactions, all of which have implications for U.S. technology vendors, contractors, and policymakers pursuing similar public-sector AI deployments. It also underscores how cross-border vendors and platforms—such as generative AI tools, government portals, and enterprise software—are being adapted for large-scale government use, with attention to governance, data handling, and disaster-recovery considerations.